iEnvy | FAQ

Q: IEnvy won’t open! Help?
A: Make sure you have the latest setup, which is available here.
The setup will have you download the requisites IEnvy needs in order to run

Requirements

XP, Vista, Windows7, 32/64-Bit.
At least 5 MB of memory
At least 15MB of disc space.
Microsoft .Net Framework 2.0
OpenGL is up to date (We recommend all drivers be up to date)

Q: “Local Mode” and “Device Mode.” What’s that?
A: 2 different modes IEnvy runs depending on whether a device is or is not connected.

Local: When no iPod/iPhone is connected, the files played/managed are from a folder on the computer.
Device: When an iPod/iPhone is connected, files played/managed are loaded on the device itself.

Q: What happened to music with “The,” “A,” etc?
A: IEnvy organizes truly alphabetically, so for “The Hollow” check under “T.”
Q: What are the features of IEnvy?
A: Check out our website here.
Q: Can I download music/movies from IEnvy?
A: No. IEnvy is a media center/manager focused toward the iPod/iPhone. You must use
other software available.
Q: Can IEnvy encode DVDs? It has “Encoding.”
A: No. IEnvy is a media manager for the iPod/iPhone.
As such, we support encoding from various file formats (such as .AVI) to MV4.
Q: Can IEnvy encode CDs?
A: Yes. Under “Audio Encoding,” you can encode your CDs to mp3 format.
Q: Does IEnvy support all iPods/iPhones?
A: As of December 20, 2009, all devices from Apple and their respective firmwares are
supported.
Q: Will IEnvy work on jailbroken iPods/iPhones?
A: Yes. IEnvy will work on all iPods/iPhones regardless if they’ve been modified.
Q: I have questions on how to use some of the features of IEnvy. What should I do?
A: Please take a look at our How-To Videos here.
Still having troubles, contact our support at support@gygasoft.com
Q: My iPod/iPhone isn’t being recognized! What to do?
A: Other applications (i.e. iTunes) will take supersede IEnvy, so iTunes or that application
needs to be closed.

In iTunes with the device connected, simply uncheck
“open iTunes when this iPod/iPhone is connected”
If iTunes or that program is still running as a process,
Right-click on the task bar or hold crtl-alt-delete àclick task manageràend any process with iTunes.

Q: Purchased music/videos aren’t showing up! Why?
A: Currently, IEnvy does not support DRM, or protected music/video files.
Q: Lyrics are not saved to my iPod. Why?
A: IEnvy saves the lyrics to a database on the computer where all the lyrics are stored for
viewing/editing.
Q: In one of the sections, the tabs are gone (i.e. No radio list in Radio). What do I do?
A: Click on the dotted line and arrow toward the edge of the screen to open/close the tab.
Demonstration here
Q: When I search for lyrics or artist info, a red square appears below the icon. Why?
A: A red square means no results were found.
Either the information is incorrect or the artist/song isn’t found in that search.
Q: Can I listen to my local radio stations?
A: If the station broadcasts online, search the list or type in the address manually in the bar.
Q: I’m getting an error! What do I do?
A: On the popup, click “Submit Error Report” and we will investigate as soon as possible.
Q: I have ideas/suggestions for IEnvy. Where should I go?
A: Under help, choose “Send Feedabck” or visit our forum here.




		iEnvy frequently asked questions.
Q: IEnvy won’t open! Help? A: Make sure you have the latest setup, which is available here. The setup will have you download the requisites IEnvy needs in order to run Requirements XP, Vista, Windows7, 32/64-Bit. At least 5 MB of memory At least 15MB of disc space. Microsoft .Net Framework 2.0 OpenGL is up to date (We recommend all drivers be up to date) Q: “Local Mode” and “Device Mode.” What’s that? A: 2 different modes IEnvy runs depending on whether a device is or is not connected. Local: When no iPod/iPhone is connected, the files played/managed are from a folder on the computer. Device: When an iPod/iPhone is connected, files played/managed are loaded on the device itself. Q: What happened to music with “The,” “A,” etc? A: IEnvy organizes truly alphabetically, so for “The Hollow” check under “T.” Q: What are the features of IEnvy? A: Check out our website here. Q: Can I download music/movies from IEnvy? A: No. IEnvy is a media center/manager focused toward the iPod/iPhone. You must use other software available. Q: Can IEnvy encode DVDs? It has “Encoding.” A: No. IEnvy is a media manager for the iPod/iPhone. As such, we support encoding from various file formats (such as .AVI) to MV4. Q: Can IEnvy encode CDs? A: Yes. Under “Audio Encoding,” you can encode your CDs to mp3 format. Q: Does IEnvy support all iPods/iPhones? A: As of December 20, 2009, all devices from Apple and their respective firmwares are supported. Q: Will IEnvy work on jailbroken iPods/iPhones? A: Yes. IEnvy will work on all iPods/iPhones regardless if they’ve been modified. Q: I have questions on how to use some of the features of IEnvy. What should I do? A: Please take a look at our How-To Videos here. Still having troubles, contact our support at support@gygasoft.com Q: My iPod/iPhone isn’t being recognized! What to do? A: Other applications (i.e. iTunes) will take supersede IEnvy, so iTunes or that application needs to be closed. In iTunes with the device connected, simply uncheck “open iTunes when this iPod/iPhone is connected” If iTunes or that program is still running as a process, Right-click on the task bar or hold crtl-alt-delete àclick task manageràend any process with iTunes. Q: Purchased music/videos aren’t showing up! Why? A: Currently, IEnvy does not support DRM, or protected music/video files. Q: Lyrics are not saved to my iPod. Why? A: IEnvy saves the lyrics to a database on the computer where all the lyrics are stored for viewing/editing. Q: In one of the sections, the tabs are gone (i.e. No radio list in Radio). What do I do? A: Click on the dotted line and arrow toward the edge of the screen to open/close the tab. Demonstration here Q: When I search for lyrics or artist info, a red square appears below the icon. Why? A: A red square means no results were found. Either the information is incorrect or the artist/song isn’t found in that search. Q: Can I listen to my local radio stations? A: If the station broadcasts online, search the list or type in the address manually in the bar. Q: I’m getting an error! What do I do? A: On the popup, click “Submit Error Report” and we will investigate as soon as possible. Q: I have ideas/suggestions for IEnvy. Where should I go? A: Under help, choose “Send Feedabck” or visit our forum here.